Weekly Task 2

The SUS scores of each member of our group:

Wen Ting Long:  35 points

Jesse Lento:  38 points

In our opinion, how to evaluate a personal net-Bank is good or bad. First of all, is that system can let customer using frequently, or not. To my mind, the osuusspankki eBank system was easy to use. The advantage of that eBank system is that there was not too much inconsistency in that system. And I cannot found the system unnecessarily complex. It does not like some bank system that was so complicatedly.  Although that system is simply, it also included the various functions in that system was well integrated and is can called complete system. Because the eBank system is used by everyone, so it should think about any kinds of people, for example, some old persons cannot  complicated system, how to make them would learn to that system very quickly, also it is very important point. That system is already thought about it. And so I think how to less needed to learned a lot of things before the users get going to that system, is also needed the bank think about it. Also the osuusspankki eBank system did it.

For the disadvantage of that eBank system, we have some suggestions to the system. The first, the user account will be display in the screen after user typed it when we log in our personal net-bank. It is not safety in our user mind. The second, actually this is not serious problem with system. Because the eBank opening is make customer easier to manage their bank account and more convenience in their life. The bank will think about more customer service.  I have one suggestion that is if the system interface can be more beautiful so that makes user eyes convenience.  And also if it supports online service, such as online chatting with customer service, or adding online feedback. It should be much better so that if customer has any problem in their payment process, it can be solved immediately. Finally, the eBank security is also our worried about it, so if that system can display more payment details before we confirm to pay. It can more sets users heart at rest. For example, if we put wrong account with correct payee name, it can be remind you automatically by system.

Compare SUS and ASQ methods:

For the SUS (System Usability Scale), it is investigated system by after using people to check the system good or bad. Three questions to display it, which kinds of environment the user using it, who is using the system, what are they using it for. Simply, it means the SUS more focus on the details of system to measure the system’s usability. It means the SUS more attention to user feedback. For example, the SUS questionnaire scoring from 1 to 5, the “1” means strongly disagree, the “5” means strongly agree. On the contrary, there are 7-point scales in the ASQ. The “1” means strongly agree, the”7”means strongly disagree. The ASQ is more attention to system feedback. For example, ask more about user’s degree of satisfaction, or not. Through user comprehensive evaluate system, and then it will fix, or change. Like Cisco Network Company use ASQ to evaluate by user.